Terms and Conditions

Terms and Conditions

Wiltshire College Online Shop Terms & Conditions

 1.      Introduction

These Terms and Conditions apply to purchasing goods and services via the Wiltshire College Online Shop. Please read these Terms and Conditions carefully as they govern your use of the Wiltshire College Online Shop.  These Terms and Conditions do not affect your statutory rights as a consumer.

Wiltshire College reserves the right to change these Terms and Conditions from time to time without notice. By using the Wiltshire College Online Shop you are agreeing to be bound by these Terms and Conditions.

2.      Definitions

For the purposes of these Terms and Conditions the following expressions shall have the following meaning:

College means Wiltshire College of College Road, Trowbridge, BA14 0ES, or Cocklebury Road, Chippenham, SN15 3QD, or Lacock, Chippenham, SN15 2NY, or Southampton Road, Salisbury SP1 2LW or any of its college centres or subsidiaries which may set up from time to time.

Collection Point means the designated location for collection of goods or delivery of services as detailed in the instructions on the Site or in a confirmation email.

Order means any order you place on the Site for the purchase of goods or services.

Site means the Wiltshire College Online Shop website: http://shop.wiltshire.ac.uk.

“You” and “your” means the person or legal entity using the site and placing an order on the Site.

3.      Orders

An order constitutes an offer which may be accepted at the sole discretion of the College.

The availability of the goods or services which are the subject of your order will be determined by the product description displayed on the Site at the time of placing your order.  The College will make reasonable efforts to ensure that any product description is a fair representation of the actual goods or service. All drawings, designs, photographs, descriptions, specifications and other details published on the Site are for the sole purpose of giving an approximate idea of the goods or services so described and no information contained in them or in any other document whatever shall form part of the contractual description of the goods or services nor shall they form any part of the any contract and the College shall not be liable for any inaccuracies or omission in them.

Any date specified by the College for collection of the goods or delivery of a service is intended to be an estimate and goods or service will be made available as soon as reasonably practicable.

We may ask you to collect goods and we will provide services from a Collection Point as detailed in the instructions on the Site or in a confirmation email sent to you.  You will be required to provide proof of payment for an order at the Collection Point.

 4.      Use of the Wiltshire College Online Shop

The College reserves the right to suspend, modify or amend the Site at any time and the goods and services offered.

 5.      Online Payments for Goods and Services

Unless otherwise agreed by the College in writing, the price for the goods or service will be the price as displayed on the Site. That price may be subject to the addition of all costs or charges in relation to postage, carriage and insurance if prior arrangement has been made for delivery.

The Price will be as displayed on the website. The College is registered for VAT (no. GB 269774441) and where applicable VAT will be included in the price.

Unless you have obtained the College's prior written agreement, the College will take your payment in full at the time you place your order to avoid any delay in the processing of your order.  Please ensure that your payment is made in pounds sterling (£) as otherwise your order will not be accepted.  Payment can be made using most UK debit and credit cards. Any currency conversion costs or other charges incurred in making the payment or in processing a refund shall be borne by you and shall not be deductible from the payment due to the College.

The College will not be liable for any payment failing to reach the correct account as a consequence of incorrect information being provided, or if the payment is declined by the card supplier. The College shall have no obligation to inform the buyer if their card has been declined.

6.      Limitations and Exclusions

Nothing in these Terms and Conditions shall render the College liable to indemnify you in respect of any liability of any kind incurred by you to any other person but this is not an exclusion of any liability that may arise by virtue of a breach by the College of these Terms and Conditions or any negligence on the part of the College, its employees or agents.

7.      Communication with the College and the College’s Intellectual Property Rights

When you visit the Site or send an e-mail to the College, you are communicating with the College electronically.  The College may communicate with you by e-mail or by posting notices on the Site.  For contractual purposes, you consent to receive communications from the College electronically and agree that all agreements, notices, disclosures and other communications that the College provides to you electronically in respect of an Order satisfies any legal requirement that such communications be in writing.

All content including pictures, designs, logos, photographs, text written and other materials on the Site and associated with the goods or service purchased by you are owned, controlled or licensed to the College.  The College’s intellectual property rights are protected by law.  Unauthorised use of such content is prohibited.

8.          Risk and Title of Goods and Services

Ownership of the goods will only pass to you when you receive an email from the College confirming receipt of all sums due in respect of the goods, including any additional or supplementary charges.

If for any reason you have not collected the goods from the Collection Point on the date the College has specified that the goods are ready for collection risk in the goods will pass to you on that date and the College will not be responsible for their safekeeping.

9. Cancellations and Refunds

9.1 Refund eligibility

   9.1.1 All customers have the right to cancel their order within a 14 day ‘cooling off’ period following the date the order is placed, except for orders described in 9.1.2.

   9.1.2 Tickets and pitch fees for public events are non-refundable, except when Wiltshire College cancels the event. If the event is rescheduled your ticket is valid. If you cannot make the new date then you are entitled to a refund.

   9.1.3 All other refunds will be made at discretion of the College

9.2 Refund process

   9.2.1 Refund requests should be made to [email protected], unless the item is course related.

   9.2.2 For course related orders the learner must inform their tutor at first instance. Any returned goods must be in unused condition.

9.3 Refund Payment

   9.3.1 Following the College approval, refunds will be made back to the card which payment was made with.

   9.3.2 If this is not possible, a bank payment may be made direct to your bank account (we will contact you for bank details). 

10        Non-delivery of Services

If the College should have to postpone a service, the College will notify you as soon as possible and provide a new date for the delivery of the service. 

If the College should have to cancel the service, the College will provide you with a full refund.

11        Security

The College is committed to maintaining your privacy and for this reason all payments are made using a specialist payment service provider.  All personal data and payment details, which are entered through the Site, are encrypted to comply with the Payment Card Industry Data Security Standard (PCI DSS).

The College shall not be liable for any failure by you to properly protect data from being seen on their screen by other persons or otherwise obtained by such other persons, during the online payment process or in respect of any omission to provide accurate information in the course of the online payment process. 

12       Force Majeure

The College reserves the right to defer the date of delivery of services or collection of goods or to cancel the delivery of services or supply of goods in the case of any circumstances which are beyond its reasonable control and which prevents or hinders the delivery of the goods or services.

 13    Privacy Policy and GDPR 2018

Wiltshire College and University Centre's Privacy and Data Protection policies can be viewed here:  http://www.wiltshire.ac.uk/policies

Following the new GDPR rules that came into effect on 24^th May 2018 please note that any data that we collect from you when you make a payment on the Online Store is only used for us to be able to process your payment and fulfil your order. 

When purchasing from the store, you will receive a purchase confirmation with details of your order and an order number. 

A Sale Notification Email will be sent to the relevant department This data is required for them to be able to process and fulfil your order or run the event or trip you have signed up to attend. 

In addition, your data will be sent to our E-Payments Provider, The Commercial Applications Co Ltd who process the payment with our Payment Service Provider. Your data will be stored on a secure server for a period of retention and then securely deleted.

Your data will not be shared with any 3rd Party.

14.   Third Parties

The Contracts (Right of Third Parties) Act 1999 is excluded from applying to contracts made under these Terms and Conditions and nothing in these Terms and Conditions confers or purports to confer on any third party any benefit or any right to enforce any term or condition.

15.   Law and Jurisdiction

These Terms and Conditions and all Orders placed via the Site will be governed by and construed in accordance with English Law and all parties submit to the exclusive jurisdiction of the English courts.

16.   Complaints and the College’s contact details

If you wish to contact the College about your Order or you have a complaint about any aspect of the Site or the goods or services which are the subject of your Order please contact us by email [email protected].